Terms of service

Hello current and future Crated Couples, and welcome to Crated with Love! Crated with Love (referred to as “Crated with Love” or “Company” in these Terms) is the sole operator of CratedwithLove.com (referred to as “Site”). By visiting, accessing, or using Crated with Love’s Site, you acknowledge that you have read and understand the following Terms of Use (referred to as “Terms”). In addition, you agree upon these Terms. You are not obligated to these Terms; however, if you do not, you should not access or use the Site. Crated with Love reserves the right to revise and adjust these Terms at any point in time by updating this document. Because using the site after the Terms have been update constitutes agreement with the new terms, you are encouraged read through these Terms upon each use of the Site. Agreement with these Terms also constitutes agreement with the Company’s Privacy Policy (referred to as Privacy Policy), which are also posted in this document. The Company grants you a personal and non-exclusive license to use the Site. Without notice, we reserve the right to revise products and/or services available on the Site. In addition, we also reserve the right to discontinue or cancel any of those same products or services without notice. Crated with Love will not be liable to you or to any third party for any changes, cancellations, discontinuations, or suspensions made. At any time, the Company may also limit use or enforce rules on the Site or restrict access to all or portions of the Site without notice or penalty. Continued use of the Site confirms your agreement and acceptance of any changes made by the Company.

SITE USAGE

The site is to be used solely for noncommercial and personal use in agreement with these Terms. Any communications posted by you are your own responsibility. These communications may come in the form of, but are not limited to: transmission, uploading, and posting information to Crated with Love’s Site. You agree upon this responsibility and hereby accept the consequences for your communications. In order to use any of this Site’s content, prior written consent is needed from the Crated with Love. Without this consent, you may not modify copy, distribute, recreate, or publish any of the Site’s content, including but not limited to products, descriptions, images, or videos. In addition, you may not sell (in part or in full), recreate, or exploit any products or content available on the Site. All users must agree to not use the Site for any of the following purposes:

  • Engaging in any form of criminal offense or action that would constitute violation of any law or regulation;
  • Interference in any way with the Site’s or Company’s network security, or unlawful access to any unauthorized information or content;
  • Posting communications that are untrue, inaccurate, plagiarized, or offense to general public;
  • Infringement on any intellectual property or private information of another person, business, or entity.

You may not use any program or device to reproduce or store information or content available on the Site. Such programs include but are not limited to robots, spiders, or any other data mining techniques. In addition, you may not manipulate the Site or its content either automatically or manually. You may not inhibit, restrict, modify, or interfere with the Site or any of its users.

MEMBERSHIP AND REGISTRATION

Users will be required to register and provide specific information to access certain content and services on the Company’s site. The submitted information must be accurate and truthful and may not represent aliases or hidden identities. Any passwords or access codes distributed to you via the submitted information should be protected, and as such, you will be solely responsible for the protection of aforementioned passwords. You will be held accountable for any actions and communications used under the access of these passwords and accept full liability for any unauthorized use. For more information on the collection and use of submitted information, please refer to our Privacy Policy.

AGE RESTRICTION AND TERMINATION

Users of the Site must be over the age of 13 years. Given this age requirement is met, the Site is available for both registered and unregistered unless specifically suspended or removed by the Company. Crated with Love reserves the right to revoke access to content, products, services, or any other information to any user for any reason at any time. Revocation can be done without notice. Failure to adhere to these Terms or any violation of these Terms or the Privacy Policy will warrant aforementioned revocation. Minors must obtain the consent of the appropriate parent or legal guardian to us the Site and thus agree to the Terms. Any underage use of the Site is void where prohibited by law.

UNAUTHORIZED, ILLEGAL, AND FRAUDULENT ACTIVITY

In order to protect the Company and the Site’s users, we reserve the right to screen any orders, memberships, or published content for unauthorized, illegal, or fraudulent activity. The Company herein reserves the right to cancel, terminate, or refuse any orders, memberships or publications suspected of malicious use. If suspected, we may reject your actions or orders and may contact you with submitted information for confirmation. In addition, we may refuse to ship orders to certain addresses suspected of fraudulent behavior. These are actions are taken to protect both the Company, its employees, and customers.

PRODUCT/SUBSCRIPTION CONTRACT

Crated with Love offers three product types: monthly subscriptions (“Monthly Subscriptions”), prepaid subscriptions ("Prepaid Subscriptions"), one-time purchases (“One-Time Purchases”), and prepaid gift purchases (“Gift Purchases”). Each product type stated has its own terms, which are expanded below.

MONTHLY SUBSCRIPTION

Monthly Subscriptions and Prepaid Subscriptions automatically renew and have both an initial payment and a recurring payment. By confirming your order, you accept responsibility for all future and recurring charges prior to cancellation. Your subscription will automatically extend successively each month you are active, and in accordance, each payment will automatically be charged successively each month or prearranged amount of time at that specific month’s current subscription rate. You may cancel your subscription at any time by logging in to your account and following the cancellation procedures. You may also email us, and we will manually cancel your subscription. In order for your subscription to be cancelled, the aforementioned actions must be taken. If you decide to cancel, your subscription will continue until the end of the subscription term. In addition, subscriptions charges will automatically renew every month on the recurring date designated by the parent order unless cancelled. Having said this, Crated with Love reserves the right to change the charge date and any time, but will offer notice of changes 30 days before taking place. Your order will be shipped within 7-10 business days of purchase.

ONE-TIME PURCHASES

One-Time Purchases require only a single order and do not automatically renew from month to month. Once purchased, you cannot cancel a One-Time Purchase and the prepaid amount is non-refundable. Your order will be shipped within 7-10 business days of purchase. By submitting your order, you agree to these terms and conditions.

GIFT PURCHASES

Gift Purchases require only a single order and do not automatically renew from month to month. Once purchased, you cannot cancel a Gift Purchase and the prepaid amount is non-refundable. By submitting your order, you agree to these terms and conditions. Crated with Love reserves the right to cancel, suspend, or revoke any subscription as a result of a violation of the aforementioned Terms of the Privacy Policy. In addition, memberships may be void where prohibited by law.

GIFT CARDS

Crated with Love gift cards are final sale and non-refundable. Gift cards do not expire and do not have any fees. Gift cards can be redeemed for cash if balance is less than $10. Gift cards are usable only in new orders and cannot be applied to existing orders or subscription renewals.

LIMITED QUANTITIES AND PRODUCT DESCRIPTIONS

At times, some information on the Site may unintentionally contain errors or inaccuracies in prices, product descriptions, or any other content. Crated with Love will correct these errors without liability in an effort to maintain quality and reliable information. Any of our product qualities may be limited at any time and we reserve the right to cancel, revise, or suspend any promotional events without notice based on limitation of products. These revisions or terminations may be made after an order has been submitted. Crated with Love does not guarantee that all of the promoted products on the Site will be available.

SHIPPING POLICY

All Crated with Love orders, with specific exemptions listed below, will ship within 24 hours of orders being placed. Orders will ship through a third party courier, such as USPS, UPS, or FedEx. Once orders are handed over to the courier, delivery schedule and time is out of our control.

Items exempt from 24 hour shipping

  • Gift subscriptions
  • Items in pre-order

INCORRECT AND INVALID ADDRESSES

If an incorrect or invalid address is used for an order, please contact us as soon as possible to correct the issue. We cannot change the delivery address once we have shipped a package.

If an order is returned, undeliverable, or delivered to the wrong address due to an incorrect or invalid address, we will charge a reshipping fee to resend the order. The cost of the reshipping fee depends on your location and will be outlined below.

Domestic U.S. orders: $15

International orders: $15 + shipping cost

If you choose not to have your order resent, we will refund you the cost of the order, minus a $15 restocking fee.

REFUND POLICY

Crated with Love will offer refunds for products that are damaged or undelivered.

If you have subscribed to a recurring monthly subscription, Crated with Love will offer a refund on the most recent subscription renewal if the box associated with that renewal in the subscription has not been shipped. If you have prepaid for a long-term subscription (3 Month Prepay, 6 Month Prepay, or 1 Year Prepay), Crated with Love will offer a full refund if the first box in the subscription has not been shipped. If you request a refund at any point after the first box has been shipped in a long-term subscription, Crated with Love will offer a full refund minus any boxes shipped during that order's time period at the monthly rate of $39.99 for subscriptions without Date Night Digital add-on, or $44.99 for subscriptions with Date Night Digital add-on.

If you are requesting a refund for a month to month subscription that has already shipped, a return label can be provided but a refund will not be submitted until the unwanted box has been delivered back to Crated with Love. In order to process a refund, the box must be unopened and in the original shipping bag.

If your product was not delivered or damaged, you must contact us within 120 days of order to receive a refund or replacement. All requests after 120 days of purchase will be not be refunded.

If a return is authorized, all products must be shipped back within 30 days of return authorization. Any items shipped 31 or more days after the return is authorized will not be refunded, even if they are delivered to our warehouse in new condition.

CONTENT CONTRIBUTION GUIDELINES AND REGULATIONS

From time to time, Crated with Love may offer users opportunities to engage with the Site by posting content. Our goal is to create an environment that promotes value and community with our users. When posting content on the Site, be sure refer to these guidelines:

  • Submission of any material onto the Site grants Crated with Love a perpetual and irrevocable license to use, copy, or distribute the aforementioned materials. This license is nonexclusive and royalty-free. Also, you acknowledge that any information, content, or material posted on the site does not infringe on any copyright, trademark, or any other proprietary laws. In addition, all posted content must be free from offensive material and must not be unlawful or libelous. Crated with Love is entitled to use the submitted content without and financial, confidential, or compensational obligation.
  • Crated with Love reserves the right to prohibit any posted material at any time without warrant or reason. Posted material may be taken down at any time without notice if deemed inappropriate for the Site.
  • Contributions may not include any personal information such as emails, addresses, phones numbers, or identification numbers even with consent.
  • Any materials that are deemed threatening or abusive are strictly prohibited and may result in revocation of memberships and usage rights if posted. This includes the use of discriminatory language or obscenities not appropriate for a public forum.
  • Content that may be referred to as “spam” is prohibited. This includes without limitation references to other businesses, products, or websites; offers or events; and unlawful attempts to attract traffic.
  • You may not post any content that may be seen as derogatory toward another user or their postings. In addition, you may not falsify or change in any way other author’s contributions.
  • Posting files or software that contains any type of malicious viruses or corruptive materials is strictly forbidden and may result in lawful action.

If any of the aforementioned guidelines are not followed or misused, the Company reserves the right to take the necessary actions against the submitting user. If at any time you wish to share feedback about products, pricing, delivery, or any other customer services issues please do not post them on the Site. Please send any inquiries or feedback to us directly at support@CratedwithLove.com.

GENERAL DISCLAIMERS

By acknowledging these Terms, you agree and assume all responsibilities and risks associated with the use of the Site. THE COMPANY, THE SITE, AND ALL CONTENT, PRODUCTS, OR OTHER INFORMATION ON OR ACCESSIBLE THROUGH THE SITE OR ANY USAGE OF THE SITE ARE PROVIDED “AS IS” OR “AS AVAILABLE”. THESE ITEMS AND CONTENT ARE AVAILABLE WITHOUT WARRANTY OF ANY KIND. CRATED WITH LOVE CANNOT GUARANTEE THAT THE INFORMATION ON THE SITE IS CORRECT OR ACCURATE, THAT ITS FUNCTIONS ARE NOT UNINTERRUPTED OR ERRORLESS, OR THAT THE SITE’S SERVER IS FREE FROM ALL VIRUSES OR OTHER HARMFUL COMPONENTS. Crated with Love cannot make any warranties regarding other sites or third parties including partnerships. Further, the Company cannot guarantee any products or services by third parties that may be available on the Site.

DISCLAIMER – NO PROFESSIONAL ADVICE

Any content available on the Site or through any of its products is provided as information only. Use of the Site or its products should not be a substitute for professional advice. Crated with Love cannot guarantee improved relationships including without limitations emotional, physical, or mental states of users. Activities and all information included on the Site and inside products are acted upon your own personal will. Crated with Love is not liable for any actions or outcomes regarding the information, content, activities, or instructions provided on the Site or within the Company’s products. You should read and review all instructions, ingredients, and information provided on the manufacturers’ or third party’s packaging inserts and product labels if applicable. Seek professional advice if and when appropriate.

TAXATION

State and local sales tax may be added on to your order if necessary and applicable. The Company shall only charge tax on orders from state where the goods sold on the internet are taxable.

STATEMENT OF INDEMNIFICATION

By acknowledging these Terms you agree to guard or secure against any anticipated loss, and defend Crated with Love and its employees, agents, and affiliates from all legal claims, damages, liabilities, and defense expenses arising from your use of the Site or your violation of the Company’s Terms of its Privacy Policy.

LIMITATION OF LIABILITY

IN NO EVENT SHALL THE COMPANY, OFFICERS, EMPLOYEES, OR THIRD PARTIES PROVIDING PRODUCTS OR CONTENT ON THE SITE BE LIABLE TO ANY USER OF THE SITE OR ANY PERSON OR ENTITY FOR ANY REASON IN REGARDS TO DAMAGES, LOSS OF USE, LOSS OF DATA, OR LOSS OF PROFITS. IN ADDITION, THE AMOUNT OF LIABILITY HELD BY THE COMPANY SHALL NEVER EXCEED THE AMOUNT PAID TO CRATED WITH LOVE IN CONNECTION WITH THE ORDER, PURCHASE, OR ANY OTHER EVENT THAT MAY GIVE RISE TO THE AFOREMENTIONED LIABILITY. You agree and acknowledge that the preceding paragraph refers and applies to all content, products, and services available through the Site. Because some state may not allow limitations or exclusion of certain damages, the above disclaimers may not apply to all users.

FOR DOMESTIC USE ONLY

Crated with Love is controlled and operated from the United States and makes no representations that materials or content provided through the Site are appropriate or available outside the United States. If a user chooses to access the Site from outside the United States, their actions are on their own initiatives and are completely responsible for the conformity of all local laws. The site may for any time without warrant reject or refund any order made from outside the United States.

SHIPPING AND RISK OF LOSS

All products purchased through the Site will be shipped by a third party. Because of this, risk of loss for purchased items will pass to you once the products reach the third party. If a box is returned to the Company because of an insufficient address, a failure to pick the box from the respective shipping vendor, or any other reason, Crated with Love will offer a refund on the product but not the shipping cost, but you must contact us at support@cratedwithlove.com within 120 days of the order if your package fails to deliver.

IMPORT DUTIES AND CUSTOMS

Crated with Love is not responsible for any import duties or customs fees necessary for the delivery of international packages.

OTHER FEES INCURRED DURING SHIPPING

Crated with Love is not responsible for any fees charged to the customer where we are not at fault. These fees include forwarding fees, redelivery fees, and any other fees resulting from shipping to the customer's delivery information.

GOVERNING LAW

The State of California and its laws shall govern these terms.

QUESTIONS

Should you have any questions about these Terms, please feel free to contact us at Support@CratedwithLove.com.

PRIVACY POLICY

This Privacy Policy governs the manner in which Crated with Love collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.CratedwithLove.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Crated with Love.

Do Not Sell My Personal Information

You may request that Crated with Love halt the sale of your personal data by submitting your request here.

What is "sale" of personal information?

A “sale” of Personal Information under the CCPA is defined broadly to include the “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means” the Personal Information of a Consumer to another business or third party “for monetary or other valuable consideration.”

While Crated with Love does not sell personal information for monetary payment, We do share some personal data, such as email addresses and names, with third parties for functions such as email newsletters, analytics tracking, and advertisement purposes. For a full list of third parties we share data with, click here.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

ACCESS TO PERSONAL INFORMATION

You are entitled to your own data. To request a copy of your data or request deletion of your data, email support@cratedwithlove.com with either "Data request" or "Deletion request" as the subject line. Please include the email connected to your profile in the email body so we may find and fulfill your requests.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Crated with Love collects and uses Users personal information for the following purposes:

  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

To view our full cookie policy and how we work with third-party tools, click here.

MARKETING EMAILS

Consent through forms: We have forms in both Our Site and our emails that may ask for an email address for contact and/or marketing purposes. By submitting an email, Users are agreeing to give us permission to send emails to that email address.

Consent through purchasing: During the purchase process, we ask for permission to send emails to the email address used for the purchase. By placing an order with the consent checkbox checked, Users are agreeing to give us permission to send emails to that email address.

SMS/TEXT MESSAGES

Consent through forms: We have forms in both Our Site and our emails that may ask for a phone number for contact and/or marketing purposes. By submitting a phone number, Users are agreeing to give us permission to send text messages to that phone number.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

CHANGES TO THIS PRIVACY POLICY

Crated with Love has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Crated with Love CratedwithLove.com 5132 N Palm Ave #261 Fresno, CA 93704 support@CratedwithLove.com.

DATA WE STORE AND USE

In order to provide you with the best possible experience, we collect some user data. To view a full list of data we collect, click here.